Return Management Process

Maashie’s return policy is simple as our main motto is to produce 100% customer satisfaction.

Maashie gives you an option to return certain products within 7 days from the date of delivery. All products are subject to the terms and conditions of the return and refund policy and we will not accept certain products due to hygiene reasons. Do read our return and exchange policy to further understand the conditions and cases where returns will not be accepted. So, before opting for a return, check whether your product is eligible for return and ensure the product you would like to return meets our policy.

• How to return a product on Maashie?

If you wish to return a product within the specified period, please follow the instructions below:

Step 1: Simply click on the Return/Exchange available at the footer part. Enter your order number along with your mobile number or email id. Click on continue and follow the instructions.

Please note that, on each Return Request Rs. 100 Reverse Return Charge will be deducted from the order amount.

Step 2: Select the exact product/products that you wish to return along with the reason for return. Once the return request is placed, our team will look into the request & will forward it for the further process.

Step 3: If you're experiencing any issue, kindly contact our customer care at +917011681080 or you can also contact us via email on care@maashie.in with you order number & contact details.

Step 4: If your request is approved then we'll assign it to the courier team. Our courier person will collect the products within 2-3 business days. Pack the items you wish to return and hand them over to the courier person.

Step 5: We will initiate a refund only after the product has been returned to our warehouse. We’ll check the quality of the product and it must pass all the quality checks. Further, the refund will be credited to your original mode of payment.

Note: Return pickup in certain location/ pin codes may not be available. In that case, you should arrange a self-return. An amount of Rs. 75 will be credited to your original mode of payment for your self-return.